This Privacy Policy tells you how ProCure On-Demand, Inc., a Delaware public benefit corporation. (“ProCure,” “we,” “our,” “us”) collects, uses and shares information we collect on our ProCure Mobile App and website (collectively, the “Site”) effective as of the date posted above. By using the Site and submitting information you agree that we may use and disclose your information according to the terms of this Policy.
The Site provides organ transplant centers and other customers (“you”) a variety of services designed to facilitate the customer’s coordination of information collected by the customer in connection with the provision of the customer’s services from organ identification and acquisition, to transportation and transplantation (“Customer Information”). Information collected.
We collect information that you submit when you download, use or visit the Site including registration information (your name, company, title, email and postal address, telephone number and user name and password), contact information if you contact us with an inquiry or for technical support (email address, telephone number), information about individuals you authorize to access and use your account (name, company, email address, user name and password), payment information for billing purposes, precise geolocation information (with your or your authorized user’s consent), and Customer Information that you or your authorized users choose to submit to the Site when using the services. We also automatically collect statistical data about your interactions with the Site when you download, use or visit the Site as more fully described below.
Automatically collected information, Cookies and Tracking
We automatically collect information using technology such as log files, cookies, web beacons and similar technologies when you or your authorized users download, use, or visit the Site including device’s IP address, and statistics about how you use the Site. We use cookies and similar technology to collect aggregate (non-personal) information about Site usage by and preferences of all of our users. These cookies may stay on your browser into the future until they expire or you delete them. We also use cookies and similar technology that are strictly necessary for the function of the Site. These cookies usually are erased when you close your browser window. Further general information about cookies and how they work is available at www.allaboutcookies.org.
We may allow selected third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third party service providers to place cookies through our Site to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties
We do not currently use technology that recognizes a “do-not-track” signal from your web browser unless required by applicable law.
Use of information
We use the collected information for our general commercial purposes such as to improve our Site and grow our business. We use your contact information to respond to your inquiries or to provide information about our services to you. Information attained on the Site is used to provide the services and as stated in this privacy policy. We process the collected information with your consent, to comply with our legal obligations, or when we have a lawful basis or legitimate interest in doing so, including the following:
- To administer or otherwise carry out our obligations in relation to any agreement to which we are a party, assist you in completing a transaction or request, prepare and process invoices, respond to queries or requests, provide the services and associated support, and resolve disputes.
- To provide customer relationship management, create and manage our accounts, notify you about changes to our services, and send you routine customer service messages, or information on updates.
- To offer our services to you in a personalized way and send you personalized marketing communications.
- To monitor quality control and ensure compliance with any and all applicable laws, regulations, codes and ordinances, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.
- To help keep your account, our Site, our business, the services and our premises safe and secure, and to prevent or detect malicious activity or abuses of our Site and services, for example, by requesting verification information in order to reset your account password, provide your authorized users access to the services, provide technical support, and to prevent or detect fraud or illegal activity.
- To administer our Site and services, and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to create products or services that may meet your needs, and to develop and improve our products and services.
Accessing your information and your choices
You can update, amend or delete your information at any time by logging into your account.
You can choose not to receive promotional emails from us by “unsubscribing” using the instructions in any email you receive from us. This will not stop us from sending emails about your account or your transactions with us.
You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the Site may be impaired and certain features may not function at all.
Disclosing your information
We may reveal information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms and Conditions or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency or for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy.
We may share your information with our affiliated companies
We may share your information with third parties for their marketing purposes. You have the ability to authorize others to access and provide information to your account. When you do so, your authorized users will have access to Customer Information in your account, subject to any restrictions you place on such access. You, and not us, are solely responsible for determining the access permitted to your authorized users. Where you use our Site to communicate with or to enter into a transaction or proposed transaction with another individual or business you may direct us to provide your information to that other party in order to facilitate the transaction or the correspondence you have requested. These parties may use your information for their own purposes, including marketing purposes. They may have their own privacy practices that may be inconsistent with our practices. Please read such applicable privacy policies, as we are not responsible for the processing of your information by such third parties.
Security
We use reasonable technical, administrative and physical measures to protect information contained in our system against unauthorized access, destruction, misuse, loss or alteration. We may use standard encryption technology to protect information being transferred to our site, but no method of electronic transmission or storage is 100% secure. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
Data Processing and Cross-Border Data Transfers
Our Site is maintained on servers located in the United States, and personal information submitted is stored on our servers in the United States. If you are visiting our Site from outside the United States, please be advised that your information is transferred to our U.S. servers. Disclosing your personal information to us pursuant to this Privacy Policy is at your own risk. We strive to comply with laws of jurisdictions in which we maintain operations but we make no representations that the practices described in this Privacy Policy are compliant with laws outside those jurisdictions that apply to the collection, security, use and disclosure of personal information.
Data Retention
We retain collected information for as long as necessary to provide you with your requested service or as required by law. When you terminate your account we may retain aggregated, de-identified or statistical information from your account for analytic purposes.
Children’s Privacy
This Site is not designed nor intended to be attractive to use by children under the age of 13. We do not knowingly collect information from children under the age of 13. If you are under 13 please do not submit any information to us.
Notices to residents of certain states
California residents: We do not share personal information about California individuals with whom we have an established business relationship with other entities for their use to directly market their own products or services.
California, Colorado, Connecticut, Virginia and Utah residents: We are currently not subject to the California Consumer Privacy Act as amended by the California Privacy Rights Act, the Colorado Privacy Act, the Connecticut Personal Data Privacy Act, the Utah Consumer Privacy Act, or the Virginia Consumer Data Protection Act. If we become subject to any of these laws in the future we will update this Privacy Policy accordingly.
Nevada Residents: We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future please email us at do-not-sell@procureodx.com with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.
Links to other sites
We may permit others to link to this Site or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.
Changes to the Privacy Policy
As we grow and change we may amend this Privacy Policy. The Policy in effect at the time you use the Site governs how we may use your information. If we make material changes we will post the revised Policy and the revised effective date on this Site. Please check back here from time to time to review any changes.
Contacting us
This Site is owned and operated by ProCure On-Demand, Inc., a Delaware public benefit corporation. You can contact us using the Contact Us feature or at 261 Madison Ave., Suite 939, New York, NY 10016.
Effective date: 05/16/2023